FREQUENTLY ASKED QUESTIONS – Sock Season
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    When will my order ship?

    Orders with Standard Shipping typically ship within 2-3 business days after being placed due to influx of orders. Expedited orders placed before 11:00 a.m. EST will be shipped the same day. All orders placed between 11:01am EST on Fridays and 11:59pm EST on Sundays will be processed on the next business day. Weekends and holidays are excluded from processing and shipping times.

     

    How much does shipping cost? Do you ship internationally?

    Standard US shipping is a flat rate of $3.50, however, shipping is free on US orders over $40. And yes, we are a global brand! We ship worldwide. Shipping rates $12 for worldwide. If you order is over $75 will not be charged the Standard Shipping Fee.

    **PLEASE NOTE: Some countries impose tariffs and taxes on imported merchandise upon delivery. Unfortunately, we cannot predict which countries will charge the extra fees, and therefore we cannot be responsible for the extra charges. Please refer to your country's tariff/tax policies before placing an order if this is a concern to you.

     

    Did my order ship yet? I haven't receive a confirmation email

    You should receive an email with tracking information when your order has been shipped. Please check your spam or junk mail folder if you did not receive a confirmation email. For a time specific estimate or shipping update please email sock@bkbtconcept.com.

     

    How soon can I expect my order to arrive?

    Please allow 5-7 business days for standard order processing. We prioritize expedited USPS orders so they go out as soon as possible. We'll email you a tracking number as soon as your package leaves the warehouse. We ship from Houston, TX. Standard US shipping can take up to 7 business days (though it usually arrives sooner than that). International shipping usually takes 5-15 business days via USPS, 2-5 business days via DHL.

     

    What carrier do you use to ship orders?

    All U.S. orders are shipped via USPS First Class and USPS Priority Mail. International orders are shipped via DHL Express and USPS.

     

    What forms of payment do you accept?

    We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club International, and PayPal.

     

    Can I cancel my order? Or exchange items in the current order? 

    Yes, you can cancel your order in 12 hours if you change your mind :) We are pretty flexible here at Sock Season ;) And YES, just email us the items you want to exchange in the current order, and we will make a note to the warehouse ASAP.

     

    Why was my credit card declined? 

    Most credit cards are declined because the billing address you entered does not match the address your bank has on file, incorrect cvv or wrong zip code. Please be sure to double check this info, and if that does not work, please send us an email at sock@bkbtconcept.com. You can always try using a different type of payment like paypal.

     

    Do you accept returns?

    Of course! Sock Season happily accept unworn merchandise in its original condition and tags attached within 14 days of the delivery date for a full refund, exchange or store credit.

     

    Can I apply a promotion code to an existing order?

    Unfortunately, we cannot apply promotion codes to orders already placed.

     

    How do I use my store credit? 

    Put the code at checkout where it asks for store credit or coupon code, and then click apply. It will automatically deduct from your total amount.

     

    Can you price match or make price adjustments?

    Prices are as marked, but we always have great deals and sales going on for no reason. Please sign up for our newsletters/ramblings emails, and we will send out deals to your way.

     

    I have more questions. Who can I contact?

    Email us anytime: sock@bkbtconcept.com

    We are open 24/7!!

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